On the web
- Randall's ESL Cyber Listening Lab
- This site has all kinds of resources for English listening comprehension. Try the
quizzes on telephone conversations and telephone numbers.
In the Language Resource Centre
- Oxford Business English Skills: Effective Telephoning
- A short video course on telephone skills for business with examples of good and bad
telephone behaviour. Catalogue No. E/VID/BS110.
- Telephoning in English
- Course with audiocassettes on telephone skills for business with a variety of listening,
speaking and role play exercises. Catalogue No. E/BOX/BS100
- Basic Telephone Training
- Course with audiocassettes on basic telephone language. Good for pairwork and self-study
listening. Catalogue No. E/BOX/BS150.
In the Careers Education and Placement Centre
- Can I have a few minutes of your time?
- Video on telephone skills. Available for viewing in the CEPC library.