English for Professional Communication

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Telephoning Resources

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On the web

Randall's ESL Cyber Listening Lab
This site has all kinds of resources for English listening comprehension. Try the quizzes on telephone conversations and telephone numbers.

In the Language Resource Centre

Oxford Business English Skills: Effective Telephoning
A short video course on telephone skills for business with examples of good and bad telephone behaviour. Catalogue No. E/VID/BS110.
Telephoning in English
Course with audiocassettes on telephone skills for business with a variety of listening, speaking and role play exercises. Catalogue No. E/BOX/BS100
Basic Telephone Training
Course with audiocassettes on basic telephone language. Good for pairwork and self-study listening. Catalogue No. E/BOX/BS150.

In the Careers Education and Placement Centre

Can I have a few minutes of your time?
Video on telephone skills. Available for viewing in the CEPC library.

The EPC web has been created by the ITIP team at the English Centre, The University of Hong Kong. Please email comments or questions to the ITIP team.